Return Policy
At WVStor, we understand that sometimes products may not meet your expectations or circumstances may change. We strive to provide a hassle-free return process for our customers to ensure their satisfaction. Our return policy is designed to be fair and transparent, outlining the guidelines and procedures for returning products. Here are the key aspects of our return policy.
1. Eligibility for Returns
- We accept returns for eligible products within a specified return period, typically within 7- 30 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original condition, and accompanied by the original packaging, tags, and any included accessories or documentation.
- Unboxing Video.
2. Non-Returnable Items
- Certain items may be exempt from our return policy due to hygiene reasons, personalized/customized nature, or other specific circumstances.
- Non-returnable items may include but are not limited to intimate apparel, personalized wedding favors, perishable goods, and downloadable/digital products.
- The specific non-returnable items will be clearly indicated on the product page or during the checkout process.
3. Return Process
- To initiate a return, customers are required to contact our customer support team or submit a return request through their WVStor account.
- We may require relevant information such as order details, reason for return, and supporting evidence (if applicable) to process the return request.
- Our customer support team will guide you through the return process, providing instructions on packaging the item and arranging for its return shipment.
4. Refund Process
- Upon receiving the returned item and verifying its condition, we will initiate the refund process.
- Refunds will be issued using the original payment method used for the purchase.
- Please note that the time taken for the refund to reflect in your account may vary depending on the payment method and financial institution.
- Amount returned in 30 days or store credit.
5. Exchanges and Store Credit
- In addition to refunds, we may offer options for exchanges or store credit, depending on the availability of the desired item and customer preference.
- Exchanges are subject to product availability, and any price differences between the exchanged items may need to be settled.
Please note that our return policy may be subject to specific terms and conditions based on individual product vendors. The specific return policy for each product will be indicated on the respective product page.
If you have any questions or require assistance regarding our return policy or a specific return request, please contact our customer support team. We are committed to resolving any issues and ensuring your satisfaction with your WVStor experience.
Thank you for choosing WVStor. We look forward to serving you and making your wedding planning journey enjoyable and stress-free.
